In their ongoing series for Unbabel’s AI-powered translation platform, Favo Studio once again conjures visually inventive, smile-inducing content from dry information (e.g. customer service training).

From the team at Favo Studio in Porto, Portugal: “‘Understanding with Unbabel’ is a knowledge web series that explores language, customer experience, and artificial intelligence.

“Language and tone of voice can have a huge influence on customer satisfaction and brand loyalty. Unbabel analyzed hundreds of written customer support messages to understand the best way to write to your customers.

“In this episode, you’ll find some useful tips on how to strike the right tone of voice and keep your customers happy!”
 

 
Client: Unbabel

Production: Favo Studio
Designer/director: Favo Studio

Audio: Carlos Geraldes